Thursday, February 22, 2007


I've been unable to get in to blog for a while. Spent ages working through every different problem it could be... researching on the Internet... even went to so-called tech support on Blogger. Man that's a hoot. You go round and round trying everything, finally get to the point where you've exhausted every suggestion on their site so you opt to send an email. It takes you through all kinds of hoops, loops and just when you think you're actually going to get to a screen with an email on it you're right back where you started. I had to laugh when, after almost a full week I got their reply. It was the same canned message that's on their site (which I had already explained I'd tried). At the end, it said if none of that worked to send them an email.

I know they do this for free. I know they want us to try everything. I really appreciate the fact that I can have all these blogs, etc., etc. But geez, they should at least read the email once we manage to get through all the guard gates, land mines and barriers they have to keep you from being able to get to the email! Nothing frustrates me more when dealing with tech support --- they have canned responses that get sent once they see a key word.

I think I need to learn how to better communicate with tech support... I need to avoid using any phrases that trigger the canned response. I need to put the problem at the END maybe rather than the beginning? Anyone out there ever found a good way to cut through the layers that most places have set up to keep us frustrated? You know the routine... you call, they run you through the stuff on their list of things to do in response to the problem. You've already tried them all, but you go through it anyway. It doesn't work. They finally say they'll have to send the problem to the next level, do a ticket or whatever. You wait, wait, wait. You get an email finally... and it goes through all the same things you've already done.

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